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As an Interactive Intelligence Elite Partner, Teleco is qualified to
sell the vendor’s all-in-one IP communications software suite, as
well as provide configuration, installation, training, and support
services to joint customers throughout the
Pacific Northwest
and around the globe. |
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Experience in
Unified Communications and VoIP migration strategies for lowest cost
of ownership.
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Customer Management and
Self Service solutions to
improve customer loyalty.
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PBX, ACD, Multi-Media Interaction
Management (phone, email, chat, SMS, fax)
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Feedback Surveys, Quality
Monitoring/recording, Workforce Management
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Messaging, voicemail, fax, automatic
notifications and Predictive Dial
Listed in the leaders’ quadrant of the Gartner 2008 Contact Center
Infrastructure, Worldwide Magic Quadrant re
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The open,
all-software architecture on which the Interactive Intelligence
solutions are based, brings our customers unparalleled cost savings
and innovative new ways for improving customer service,” said Teleco
president, Ray Alvarez. “This architecture also offers maximum
interoperability, thus giving customers the kind of investment
protection current market conditions absolutely demand.”
More than
3,000 enterprises and contact centers worldwide currently use
Interactive Intelligence unified IP business communications
solutions. These solutions provide contact center automation,
enterprise IP telephony, and enterprise messaging functionality on a
single platform, thus eliminating the cost and complexity introduced
by multi-point products.
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